Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? Critical Conversations in Healthcare, Third Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. This third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to:

1. Communicate mindfully
2. Interpret body language
3. Deal with gossip and harassment
4. Address workloads and management styles
5. Overcome conversation traps
6. Improve the patient experience
7. Work with frustrated families, angry physicians, and uncooperative colleagues